Shipping, Returns & Refunds

Plain terms, written the way we would want them written for us.

Shipping & delivery

Delivery takes 7-10 business days Pan India from the date of dispatch.
Shipping is free on every order across India, for both prepaid and cash on delivery.
Orders are energised with mantra before dispatch, which is included in the timeline above.
Delays caused by weather, strikes, festivals or incorrect addresses are outside our control; we will keep you updated on your ticket.

A return or replacement must be requested within 7 days of delivery by raising a ticket on the Support page.
The product must be unworn, unused and in fully intact original condition — no stretched or broken thread, no scratches on the beads.
All original packaging must be returned with it: the keepsake pouch, authenticity certificate, tags and invoice.
Sale, clearance and customised items, and any product with signs of wear, are not eligible for return.
Please share an unboxing photo or video for damaged or wrong-item deliveries; report these within 48 hours of delivery.

Refunds are initiated only after the returned item reaches us and passes an intactness inspection.
Approved refunds are processed within 5-7 business days to the original payment method; UPI and card refunds may take a further 2-3 business days to reflect with your bank.
Cash on delivery orders are refunded by bank transfer to the account details you share on your ticket.
If a returned item fails inspection, it is shipped back to you and no refund is issued.

Orders can be cancelled free of charge any time before dispatch — raise a ticket and we will confirm.
Once dispatched, an order follows the return process above.

Every rudraksha and natural stone we sell is lab tested and ships with its certificate.
Spiritual wearables support your own practice. We make no medical, legal or financial claims, and no guaranteed outcomes.
Consultations are AI-assisted personalised recommendations for choosing a product; they are guidance, not predictions or professional advice.

Raise a ticket and track it to resolution from your account.